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Terms and Conditions

Filtersonline.com is owned and operated by Capital Air Filters Inc., a North Carolina Corporation

Safe Technology-Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Don't want to use your credit card on the Internet? No problem! Just call 919-785-9881 to place your order. Fax 919-326-1568 or Mail to: 6101-101 Westgate Road Raleigh, NC 27617

Please email us with any additional questions that you may have in regards to our safe shopping guarantee.


Privacy Policy- Capital Air Filters, Inc. collects the following personal information when you place an order:

Name
Address
Phone number
Fax number
Email address
Credit card information
Time and date of order
Products ordered
Customer comments

Goal-The primary goal in collecting personal information is to allow Capital Air Filters, Inc. to provide superior online Customer service. Capital Air Filters, Inc. uses the Customer contact information to fill orders, provide Customers with an order confirmation, inform Customers of their order status, and to enhance the operation of the web site.

Personal Information- Capital Air Filters, Inc. does not sell, lease, rent, or otherwise distribute your personal information (including emails) to any person, party, or organization outside of the company. All of your personal information is protected through the use of an SSL Web Server that offers secure communications by encrypting the data sent to and from the site and stores it into the Capital Air Filters, Inc protected database.

Emails- Capital Air Filters, Inc. does not send unsolicited emails to any person, party, or organization. Capital Air Filters, Inc. will not share your contact information with any third party source.

During the normal course of business, Capital Air Filters, Inc. will only send you the following two emails:

1- Order confirmation after placing your order
2- Shipping confirmation with tracking number once the product is shipped

The only exceptions to the two instances mentioned above are if you voluntarily sign up for one of our other services (Email Reminder Program or Automatic Reorder Program), if we need to communicate with you in regard to an order that you placed, or if we are responding to your request for answers to a question.

Cookies-To enhance your experience with our site, our Customer account system is designed to use "cookies." Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not contain any of your personally identifiable information. However, once you furnish us with personally identifiable information, this information may be linked to the data stored in the cookie. For example, we may use cookies to personalize your experience at our web pages (e.g., to recognize you by name when you return to our site), save your password in password-protected areas, and enable you to use the shopping cart on our site. Please make sure that your browser has cookies turned on when visiting Filtersonline.com.

Please email us with any additional questions that you may have in regards to our privacy policy.


Shipping Policy-
Shipping and handling charges, as noted on the order confirmation, will be added to your order. Most orders are shipped via UPS or USPS, larger orders may be shipped Best Way (our option). Shipping prices are applicable to the 48 contiguous states only. Please call (do not email) to change ship-to information on an order that you have just placed.

International orders shipped outside the contiguous U.S. will be shipped via USPS. APO boxes (military mail), Canadian orders, Hawaii, Alaska, and all U.S. territories will be shipped via USPS. These orders will incur additional freight charges that will be added to the order and charged to the Customer's credit card of record. Shipping cost on orders outside of the contiguous Unites States will not be shown at the time of checkout. International orders are only guaranteed to the point of shipment therefore damages, product defects, or other situations are the responsibility of the Customer. $50 minimum purchase on orders shipped outside of North America.

Canadian orders will incur an additional freight charge that will be added to the order and charged to the Customer's credit card of record. Canadian orders are normally shipped via USPS Parcel Post. Customer is responsible for all duties, taxes (including Government Sales Tax), brokerage fees, and disbursement fees. Please check with the proper governmental agency for an estimate of these fees. If a package is refused please be advised that we can not refund the original shipping charge nor the cost to bring the shipment back to Capital Air Filters, Inc. All Canadian orders will be shipped together once a week in order to reduce the cost of shipping.

Shipping Times- Unless otherwise noted on our web site, all orders are shipped (i.e. leave our facility) within 5 days of order placement. Normal transit time via UPS Ground or USPS is 3 to 5 days within the contiguous United States.

Shipping Changes- Capital Air Filters, Inc. is not responsible for any lost package that is incorrectly addressed due to customer error. We generate our shipping labels from the information the customer provides, so if you enter an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name etc.) and your package is lost, Capital Air Filters, Inc. is not responsible.

If you enter your address incorrectly on the website, and need it re-routed by UPS to the correct address, you will be charged an additional $11.00 per carton fee to cover costs.

If you decide you no longer want the order and refuse the package, a refusal fee will be deducted from your refund. (The refusal fee is calculated from UPS return charges)

If you contact us by phone after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make any modification to your shipment. If your order is lost or delivered to the incorrect address, we again are not responsible.

Sales Tax- Sales tax of 7.75% of the total order will be charged on orders shipping to a North Carolina address.


Custom Size Filters- Custom size air filters are built to your exact specifications. As a result, these filters may not be returned for refund or credit. All custom size air filters are built to tolerances of + or - 1/8".

CAUTION: Most air filters are stamped with a size that is NOT the actual dimension of the filter.

Example: A 16x25 filter typically measures 15 1/2 x 24 1/2. Please MEASURE your current air filter in order to get the exact dimensions.

Thickness Specifications
1/2" filters measure approximately 3/8"
1" filters measure approximately 3/4"
2" filters measure approximately 1 3/4"
4" filters measure approximately 3 5/8"


Use of the Website- By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Trademarks- The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links- External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties- The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of liability- The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of terms- If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability- Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.


Clean Air Baby
Why should you care about your air filters?
Unlike outdoor air, indoor air is recycled again and again, and can be 5 times as polluted as outdoor air. The most important thing you can do to decrease these levels and keep your air conditioning system operating efficiently is to routinely change your air filter.